1. Introduction
This website and the services described on it are developed and operated by the developer Shengyang, working within the engineering organization known formally as Shengyang Construction Engineering Co., Limited. The services support building construction, structural assessment, site investigation, project management, and related engineering activities offered to clients across Hong Kong and beyond.
We understand that your trust depends on how we handle the information you share with us. This Privacy Policy explains in clear language what information we collect, why we collect it, how we use it, when we might share it, and what choices you have. We keep this document accurate and review it regularly, and we publish any material change clearly so that you remain informed.
This policy was last updated on 1 September 2026.
We write our policies in plain English so that every reader can understand exactly how we treat their information, and we hold our own staff to the same standard of care that we ask of every partner who works with us. Transparency in data handling is a matter of professional respect, and we believe that an informed client makes better decisions about their project and about their privacy.
2. Scope of This Policy
This Privacy Policy applies to the website available at cleverhub.autos, to the contact and enquiry channels linked from that website, and to the engineering and construction services we deliver as a company. It covers information we collect when you visit our pages, when you submit a contact enquiry, when you request a quote, when you become a client, and when you communicate with our staff by email, telephone, or in person.
The policy does not apply to websites operated by third parties, even if you reach them through a link on our site. Where we provide a link to another organisation, that organisation is responsible for its own privacy practices and you should review its policy before you share your information with it.
By using this website and our services, you agree to the practices described in this policy. If you do not agree with any part of it, please do not provide your information and do not use our services.
We also note that this policy governs our conduct when we act as the controller of your data, which is the case for most enquiries, quotations, and client relationships. When our engineers and project managers work on your behalf and handle information that belongs to you, we do so under obligations that are defined in your written contract, and this policy should be read together with the confidentiality and data provisions of that agreement so that both documents support one another without conflict.
3. Information We Collect
We collect only the information that is necessary to respond to your enquiry and to deliver, manage, and improve our engineering services. The categories of information we may collect include the following.
- Contact details such as your name, company name, email address, and telephone number, which you provide when you contact us.
- Project information such as the location of a site, the nature of the works, drawings, photographs, and schedules that you supply so that we can prepare a scope and a cost plan.
- Correspondence history, including the emails, messages, and call records that relate to your enquiry and to any ongoing project.
- Identity and verification details where required for contractual matters, such as a client reference or a billing name.
- Technical data collected automatically, such as your browser type, device type, operating system, viewport size, and the pages you visit, gathered through standard server logs and analytics tools.
We never ask for sensitive personal data as a condition of using this website. Payment information, where a transaction is required, is handled by our trusted payment processors under their own security controls and is never stored on our website.
Where we interact with you by telephone, we may record details of the call so that we can keep an accurate record of your requirements and of any advice we give. Where we interact by email, we keep the thread so that all parties share the same understanding of the project. If any item of information is collected for a reason that has not been described above, we will inform you at the point of collection and explain why that information is needed before we ask you to provide it.
4. How We Use Your Information
We use the information we collect for specific and legitimate purposes. We use your contact details to answer your enquiry, to prepare a quotation, to arrange a site survey, and to keep you informed about the progress of your project. We use project information to plan the engineering works, to manage the construction, and to ensure that the structural design meets the agreed requirements.
We use technical data to keep the website secure, to understand how visitors use our pages, and to improve the experience we provide. We may also use your contact information to send you service-related notices that are important to the delivery of the work you have asked us to do.
We will only use your information to send you promotional material if you have agreed to receive it and you can ask to stop at any time. We do not sell your information to third parties, and we do not use your data for purposes that are incompatible with the reasons you gave it to us.
We pay particular attention to the way we use photographs and site data. When we capture images of a project for our own records or for our portfolio, we will seek your consent before we publish anything that could identify your property or your staff, and we will not publish a drawing or an image that reveals a risk or a defect without your approval. We believe that a client should always feel confident about what we hold and how we present it.
5. Legal Basis for Processing
We process your personal information on one or more of the following grounds. Where we use your details to respond to an enquiry or to enter into a contract with you for construction or engineering services, the processing is necessary for the performance of that contract. Where we are required by law to keep records, such as compliance with building and safety regulations, the processing is necessary to meet a legal obligation.
Where we use your information for our own business purposes, such as improving our website and managing our client relations, we rely on a legitimate interest that we carefully balance against your rights and freedoms. Where none of these grounds apply and we need your consent, we will ask for it clearly and you may withdraw it at any time without affecting any other service we provide to you.
We recognise that the legal basis for processing can change over the life of a project. An enquiry that begins as a legitimate business contact may become the performance of a contract once the works start, and it may later become a compliance obligation when the retention of construction records is required. We keep no more information than the current purpose requires, and when the purpose is fulfilled we revisit whether the data should be retained or deleted in line with the retention policy set out later in this document.
7. External Service Providers
We rely on a small number of trusted service providers to operate this website and our business. These providers may process limited personal information on our behalf and under our control, including the hosting provider that stores the website content, the email service that delivers messages to you, and the analytics service that helps us understand site usage.
Each provider is bound by a data processing agreement that requires it to protect the information, to use it only for the services we have commissioned, and to assist us with any data subject request. We review these providers regularly and we will not engage a provider that cannot demonstrate adequate security and privacy safeguards.
We try to keep the number of external providers small so that we can manage them closely. Every provider we use is selected because it offers a service we cannot reasonably build ourselves, and each is reviewed at least once a year for its security posture and its handling of our clients data. If a provider changes its practices in a way that jeopardises our standards, we will look for an alternative without delay.
8. International Transfers
Because our services are delivered across regions and our website is hosted using international infrastructure, your information may be stored and processed in countries other than the one in which you are located. We take reasonable steps to ensure that any international transfer is protected by appropriate safeguards, such as standard contractual clauses, so that your information continues to enjoy a level of protection that is broadly equivalent to that in your home jurisdiction.
Where the law of a particular country imposes additional requirements on the transfer of personal data, we will comply with those requirements before any information leaves that jurisdiction. You may ask us for details of the safeguards we rely on for any international transfer of your data.
Because construction projects often span more than one region, we take a careful approach to where information is processed. We will always consider the sensitivity of the data, the location of the servers, and the protections available under the receiving country law before we allow information to cross a border, and we will tell you if your project involves a transfer that you should be aware of.
9. Retention of Data
We keep personal information only for as long as it is needed for the purposes described in this policy, taking into account the nature of the data, the requirements of our auditing and insurance obligations, and the periods set by applicable law.
Enquiry correspondence is generally held for a limited period after your project is closed and then deleted. Project records, drawings, and structural documentation may be retained for longer where required by building regulations, professional liability, or contractual warranty terms. When information is no longer needed, we delete it or render it anonymous so that it can no longer identify you.
We are careful not to keep data that has no further use, because holding information you no longer need creates unnecessary risk for both the client and the company. We review our storage against the retention schedule on a routine basis, and we will not extend a retention period out of convenience or habit where the underlying legal reason has passed.
10. Privacy for Children
Our website and services are intended for adults and for professional organisations, and we do not knowingly collect personal information from children. If you are a parent or guardian and you believe that a child under the applicable age has provided us with personal information, please contact us using the details at the end of this policy and we will take reasonable steps to remove that information from our records.
We encourage parents and guardians to supervise the online activity of children and to discuss the importance of privacy and consent with them.
If we become aware that we hold information about a child without the appropriate consent, we will delete it promptly and take steps to prevent it happening again. We believe that young people should be protected online and that no business should rely on the inexperience of a child to gather data of any kind.
12. Your Rights
You have a number of rights in relation to the personal information we hold about you. You have the right to ask for a copy of the data we hold, to ask us to correct anything that is inaccurate, to ask us to delete information in certain circumstances, to limit how we use it, and to object to processing that is based on our legitimate interests.
You also have the right to receive your information in a structured, commonly used, machine-readable format where this is technically feasible, and the right to lodge a complaint with the relevant supervisory authority if you believe we have handled your data incorrectly. To exercise any of these rights, please contact us as described below and we will respond within the timeframes required by law.
We will never charge you for making a simple request, and we will never make it difficult for you to exercise your rights. In the rare case where we are unable to fulfil a request, we will explain the reason clearly and point you to the alternative remedies that are open to you, so that you are never left without a clear path to a resolution.
13. Data Security
We apply appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, and alteration. Access to personal data is limited to staff who need it to perform their work, and our employees are bound by confidentiality obligations as part of their employment.
We use secure connections where we transmit information, and we keep our hosting environment patched and monitored. We review our security arrangements on a regular basis and we will notify the relevant authorities and affected individuals without undue delay in the event of a serious breach, as required by applicable law.
Security on a construction site is as important as security in a server room, and we apply the same mindset to both. Our staff are trained to keep paperwork, drawings, and digital files secure, to lock away sensitive material, and to report anything unusual. We treat the protection of your information as part of the professional care we bring to every project.
14. Third-Party Links
Our website may contain links to websites operated by other organisations, including professional bodies, authorities, and technical service providers. These third-party sites have their own privacy policies and are not governed by this policy. We encourage you to review the privacy notice of any third-party website before you submit information to it.
We are not responsible for the content, privacy practices, or security of any website outside our own control, even where we provide a link to it for your convenience.
Our website may also reference downloadable documents or tools hosted elsewhere, and if you choose to use such a resource you should review its terms and its privacy notice before you proceed. We include these references only where they are genuinely useful to our clients and we make an effort to link to reputable sources we trust.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in the law, or in our business practices. When we make a material change, we will revise the date at the top of this page and, where appropriate, notify you directly through the contact details you have provided.
Your continued use of the website and our services after the revised policy is published will be taken as acceptance of the updated terms. We encourage you to review this page periodically so that you remain aware of how we protect your information.
We will date every revision clearly and we will keep a record of the major changes we have made so that returning visitors can see at a glance whether anything important has moved since their last visit. Where a change affects your rights in a significant way, we will make the change prominent and, where we hold your contact details, we will bring it to your attention directly.
16. Contacting Us
If you have any questions about this Privacy Policy, or if you wish to exercise any of the rights described above, you may reach us by the following means.
Postal address: Rm A, 3/F, Enterprise Building, 228-238 Queens Road, Hong Kong (HK). Company name: Shengyang Construction Engineering Co., Limited.
Email us at contact@cleverhub.autos or call us on +13186670096. We will acknowledge your request promptly and respond within the period required by applicable law.